ELAINE SANTORE

EXPERIENCE

Front Desk Supervisor, Being Yoga, June 2016-April 2018

Leading and motivating sales team to reach and surpass monthly sales quotas
Developing and implementing studio policies and procedures
Recruiting, training, and scheduling work-trade receptionists and front desk supervisors
Managing desk staff and overseeing sales and marketing projects
Ensuring outstanding customer care at all times
Maintaining a friendly, cheerful and courteous demeanor at all times

Communications Coordinator, Wine Institute, October 2016 - April 2017

Management of consumer WordPress website
Assisting with research and developing content for websites and social media accounts
Media tracking and reporting
Media and member relations
Compiling media lists for press events and conferences
Maintaining and updating media and member databases
Responsible for supporting the Vice President of Communications and Director of Media Relations in executing the communications strategy and marketing plans for the organization
Developed website content and gather stories and photos of clients that document the work of the organization and its network

Office Manager and Marketing Assistant, FunnelEnvy, June 2014 - May 2016

Salesforce Administration: managing CRM for sales and marketing departments by creating reports, inputting new contacts, opportunities, and leads
Content Management: social media management; proofreading and editing the FunnelEnvy blog; collaborating with freelance writers on weekly blog topics and promotional ebooks; proofreading and editing monthly product platform newsletter via MailChimp
Human Resources: onboarding new team members via Zenefits; answered employee questions re: healthcare plans, payroll, and vacation/sick days
Office management and administrative duties: coordinating travel for the founder/CEO; organizing office events; assisting the accounting department with invoicing; coordinated office move and monitored build-out of new headquarters in Millbrae, CA
Supported marketing executives in organizing various projects
Maintained confidentiality in all aspects of client, staff and agency information
Oversee all aspects of general office coordination
Maintained office calendar to coordinate work flow and meetings

Social Media and Communications, Durning, Santore, and Davis, LLC, 2011 - 2014

Developed and implemented online communications and social media strategy for local political campaigns
Managed Nation Builder CRM database: designed campaign websites; inputted data from supporters, donors, and prospects; created targeted mailing lists and walk lists from the voter file and database; sent email newsletters and fundraising blasts
Fundraising: promoted campaign events via social media; collected online donations at events; processed credit card info via Nation Builder and Act Blue
Generated, edit, publish and share daily content that builds meaningful connections and encourages community members to take action
Set up and optimize company pages within each platform to increase the visibility of company’s social content

Social Media and Communications Director, Re-Elect Kim-Shree Maufas to San Francisco Board of Education, San Francisco, July 2010 - January 2011

Website development, customization, and copyediting
Created and implemented social media strategy
Tailored campaign messaging and platform for the candidate’s website, social networks, and online advertisements
Managed the campaign Facebook, Twitter, and Flickr accounts
Promoted campaign fundraisers and events online
Took campaign photographs for fundraisers, community events, and forums

Social Media Coordinator, Debra Walker for DCCC and Debra Walker for District 6 Supervisor, San Francisco, February - June 2010

Published content for Debra Walker for District 6 Supervisor's Facebook Page and Twitter account
Created event invitations and reminders via Facebook and Twitter
Edited event photos with PhotoShop for Facebook and Flickr
Assisted the Campaign Coordinator with phone-banking, recruiting volunteers, and event photography

Social Media Consultant, Coalition to Save Point Molate, San Francisco, July-November 2009

Website design and maintenance for an opposition campaign against a large casino development proposal for Richmond, CA
Updated the website with links, photos, and information about public hearings, online petitions, and op-eds about the project

Columnist and Staff Writer, Fog City Journal, San Francisco, 2007-2009

Authored a column on culture, gossip, fashion, activism, and politics and for this online daily San Francisco news publication.
Edited submissions from contributors
Shot, edited, and uploaded videos for Fog City Journal’s YouTube and Vimeo channels
Managed Fog City Journal's Tumblr, Twitter, and Facebook accounts

Undergraduate: Bachelor of Arts, Psychology, University of Nebraska-Lincoln, Lincoln, NE 2005. Minors: Clothing, Textile & Design; Political Science